Privacy Policy
1. Important information
This privacy notice provides information on how we collect and process your personal information.
2. Who we are?
We are Hansel Cottage, Dartmouth TQ6 0LN
If you wish to contact us, please email us at hanselcottagedevon@gmail.com
By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
We, as controller, are responsible for your personal information. We will keep your personal information secure and use the information you provide only in accordance with applicable privacy and data protection legislation and the terms of this privacy notice.
3. What personal information do we collect and how?
We will only process personal information about you when we need to and this may include:
- Name
- Contact details including phone number, email address and home address
- Payment details
- Date of birth
- Booking information
- Information gathered via cookies (please see our Cookie Policy for more information)
If you are making a booking on behalf of other people, this privacy notice will apply to all personal information that you have provided on their behalf and you are required to bring this privacy notice to their attention.
We will only collect special categories of personal information where this is required by us or our suppliers to provide our service to you. We will only process this information to meet your specific requirements (for example, where you provide us with health information, including any difficulties with mobility, in order for us to ensure that your requirements can be met) or where we are required to do so.
We will generally collect personal information directly from you. If you have booked via one of our booking partners, we will receive your information from them. We may also receive your information from other guests in your party.
The provision of some personal information is a legal or contractual requirement and if you do not provide it, we may not be able to enter into or perform the contract with you and, we can cancel your booking. We will tell you if this is the case and will not be liable to you.
4. How do we use your information and why?
We will only use personal information for certain reasons and when one or more of the following lawful bases apply:
- Where we need to process personal information in order to perform the contract we have entered into with you, or take steps to enter into a contract with you
- Where we have your consent
- Where we need to comply with a legal obligation
- Where it is necessary for legitimate interests pursued by us or a third party and your interests and fundamental rights do not override those interests
In order to process special categories of personal information, we must have additional justification to do so and will only process this type of information where we have your explicit consent, where you have made the information public, in relation to legal claims or where it is necessary for reasons of substantial public interest.
We may use your personal information for any of the below purposes and have explained the lawful bases we rely on, and where necessary, our legitimate interest.
Purpose for processing | Lawful basis for processing | Legitimate interest (where applicable) |
To enable us to complete your booking or related travel arrangements | Contract | |
To manage your account with us | Consent | Record keeping and providing good customer service |
To invite you to leave a review about our services | Legitimate interests | Understanding the perception of our business and improving our services |
To send service messages, including booking updates and changes to our terms and conditions | Contract | Keeping our customers updated |
To provide details or information you may have requested | Consent | |
To manage customer service queries, including complaints | Legitimate interests | Improving our service, record keeping and resolving issues |
To personalise our services to you, for example regarding any repeat visits to our websites | Consent | |
To carry out marketing activities | Consent | Working out which of our services you may be interested in and telling you about them |
For statistical purposes | Legitimate interests | Evaluating our range of services or the success of our services |
In the event of a travel crisis or other unforeseen travel incident whereby we may need to provide your contact details to a third party to provide you emergency assistance | Legitimate interests | Protecting our business and customers |
To comply with a legal obligation, process or request | Legal obligation | |
To comply with government advice or guidance | Legal obligation | |
Enforce our booking conditions and other agreements, including investigation of any potential breach | Contract | Protecting our business |
Detect, prevent or report crime | Legal obligation | Protecting our business and customers |
Address security, fraud or technical issues | Legal obligation | Protecting our business and customers |
Protect the rights, property or safety of us, our users, customers, employees, contractors, a third party or the public | Legal obligation | Protecting our business, customers, third parties and the public |
To test, develop and improve our services | Legitimate interests | Improving our business |
To establish, exercise or defend our legal right | Legitimate interests | Protecting our business |
5. Who will you share my personal information with?
We may share your personal information with:
- our employees and contractors as is necessary in order to provide our services to you
- service providers, acting as processors who provide IT, system administration services, website hosting and support, marketing and other services
- professional advisors, including bankers, lawyers, auditors, accountants and insurers who provide us with services
- credit/debit card companies
- payment service providers
- government agencies, regulators and other authorities
- third party booking or distribution platforms, travel agents and booking partners
- customer review companies and marketing service providers
- third parties you have authorised us to speak to
6. Where we store your personal data
The data that we collect from you may be transferred to, and stored at a destination outside the European Economic Area. By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers or on secure servers operated by a third party.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. How long will we hold your information for?
We will only keep your information for as long as necessary. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, any legal or regulatory requirements and any relevant industry standards or guidelines. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner or anonymised so that it can no longer be associated with you.
8. Your rights
Under certain circumstances, you have the right to:
- Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request rectification of the personal information that we hold about you.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
- Object to processing of your personal information where we are relying on legitimate interests to process it or using it for direct marketing.
- Request restriction of the processing of your personal information. This enables you to ask us to limit the way we process your personal information, for example if you dispute the accuracy of the information we hold about you.
- Data portability, which enables you to receive the personal information you have provided to us in a structured, commonly used and machine-readable format or request that we transmit it directly to a third party.
- Withdraw your consent where we rely on your consent to process your information.
You are not required to pay any charge for exercising any of these rights, unless your request is unfounded or excessive, in which case we may charge you a reasonable fee or refuse to comply with the request. We may need to request information from you to help us confirm your identity and identify the information you are referring to. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
If you wish to exercise any of these rights, get in touch. We aim to respond to requests within one month. If your request is particularly complex, we are permitted to extend this by two months and will notify you of this. You may not have a right to information if we have responded to a request previously and you have made a repeat request without a reasonable period of time passing between the requests.
9. Does this privacy notice apply to linked websites?
Our website may contain links to other websites. This privacy notice only applies to this website. Linked websites will have their own privacy policies that you should read to understand what information they collect about you and how they use it. We do not accept any responsibility or liability for these policies.
10. How do we update this privacy notice?
We keep our privacy notice under review and we will place any updates on our webpage. We will contact you to let you know about any significant changes.
11. Who can I contact if I have queries about this privacy notice?
You can contact us if you have any questions about our privacy notice or our use of your personal information by email to hanselcottagedevon@gmail.com or by writing to us at Data Protection Officer, Hansel Cottage, Dartmouth TQ6 0LN
You have the right to raise concerns about our use of your personal information with the Information Commissioner (https://ico.org.uk) at any time, but we encourage you to contact us in the first instance so that we may discuss your concerns.